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Refund Policy


If you are not satisfied with our services or products, the buyer has the right to ask us for a refund.


Refund instructions

The refund policy shall not replace or replace the Shiyun Vehicle limited warranty or disclaimer contained in the Shiyun Vehicle end user license agreement. The refund policy only applies within the time limit specified here and is subject to the requirements specified here.

1. Submit a formal request in writing by emailing to confirm the refund. 

2. It should be returned within 30 days after shipment.

3. After you get your product, the shipping fee + transaction fee + packaging fee will be deducted from your amount. If there is no type of damage to the product, the remaining amount will be transferred to your account.

4. If we receive the product after 30 days from the delivery date, it will not be accepted. If a credit/debit card/online bank is used for payment, the refund will be refunded to the original credit/debit card/online bank provided at the time of purchase, and if a payment gateway is used, the refund will be refunded to the same account.


The Shiyun Vehicle financial review time is 7 working days from the date when the user applies for a refund. After the review is passed, the refund will be directly refunded to your designated account.

The user refund handling fee is charged 4% of the refund amount, not less than US$400 each time.

The user refund amount does not include other rewards such as recharge gift amount, coupon amount, etc.